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« Airline customers’ top complaints include flight problems and baggage handling | Main | Conference Call: Clinton campaign discusses breast cancer research and treatment plan »
Monday
Apr072008

Headley has low expectations for Airline Quality Ratings getting any better next year

AuthorStaff DateMonday, April 7, 2008 at 12:36PM
Dean Headley, co-researcher on the Airline Quality Ratings study, says he expects “more of the same” for next year. The Airline Quality Ratings released today for 2008 show the lowest score ever, and without any “big fixes on the way” Headley says he doesn’t see ratings getting any better. He hopes instead that scores stay where they are. (0:28)
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